Last Updated: September 5, 2026
These Terms & Conditions govern your use of https://caspinelle.com/ and purchases made through the Caspinelle website.
The website is operated by:
TAIMU LIMITED
By accessing the website, creating an account or placing an order, you agree to these Terms & Conditions to the extent permitted by applicable law.
- BUSINESS INFORMATION
Brand:
Caspinelle
Legal Entity:
TAIMU LIMITED
Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong
Customer Support:
Support@caspinelle.com
Website:
https://caspinelle.com/
- ELIGIBILITY
By using this website, you confirm that you are legally capable of entering into a binding transaction or are using the website with the authorization of a person legally capable of doing so.
- WEBSITE USE
You agree not to use the website:
- For unlawful purposes
- To interfere with website security
- To introduce malicious software
- To attempt unauthorized access
- To misuse customer accounts
- To engage in fraudulent transactions
- To scrape, copy or reproduce website content in violation of applicable rights
- PRODUCT INFORMATION
We aim to provide accurate product information, including:
- Product descriptions
- Images
- Materials
- Colours
- Size information
- Pricing
- Availability
However, minor differences may occur due to:
- Device displays
- Lighting
- Photography
- Manufacturing tolerances
- Measurement methods
- Product updates
Product images are intended to provide a reasonable representation of the products offered.
- SIZING AND MEASUREMENTS
Customers are responsible for reviewing available sizing and measurement information before purchase.
Measurements may vary slightly according to garment design, fabric characteristics and measurement method.
- PRODUCT AVAILABILITY
Products are subject to availability.
Adding a product to the shopping cart does not reserve inventory.
If a product becomes unavailable after an order is submitted, we may:
- Contact the customer
- Cancel the affected item
- Offer an alternative where appropriate
- Issue a refund for the unavailable item
- PRICING
Prices are displayed in the currency shown on the website or selected during checkout.
We make reasonable efforts to maintain accurate pricing.
If an obvious pricing or technical error occurs, we may contact the customer before fulfilling the affected order.
Where lawful, we reserve the right to cancel an order affected by a clear pricing error and issue a refund.
- TAXES AND DUTIES
Applicable taxes may be included or calculated at checkout depending on destination and checkout configuration.
International customers may also be responsible for customs duties, import taxes or other government charges as described in our Shipping & Delivery Policy.
- PLACING AN ORDER
Submitting an order constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted for fulfilment.
We may conduct reasonable order, payment and fraud checks before dispatch.
- ORDER ACCEPTANCE
An order is generally accepted when it is approved for fulfilment or dispatched.
We may refuse or cancel an order where reasonably necessary, including where:
- Payment cannot be authorized
- Fraud is reasonably suspected
- Product availability is incorrect
- A material pricing error has occurred
- Shipping is unavailable to the destination
- The transaction appears to violate applicable law
Where payment has already been captured and an order is cancelled, an appropriate refund will be issued.
- PAYMENT
Available payment methods are displayed during checkout.
Payments may be processed by third-party payment providers.
Customers agree to provide accurate payment and billing information and confirm that they are authorized to use the selected payment method.
- PAYMENT SECURITY
Payment information may be transmitted and processed using third-party payment infrastructure and security technologies.
Caspinelle does not necessarily store complete card details.
- FRAUD PREVENTION
To protect customers and the business, transactions may be reviewed for fraud or unauthorized activity.
We may request additional information where reasonably necessary to verify an order.
- SHIPPING
Shipping is governed by our Shipping & Delivery Policy.
Customers are responsible for providing accurate delivery information.
Estimated delivery periods are not guaranteed unless expressly stated otherwise.
- TITLE AND RISK
Risk in a product generally passes according to applicable law and the delivery arrangements used for the order.
Nothing in these Terms overrides mandatory consumer rights relating to delivery, loss or damage.
- CANCELLATIONS
Customers wishing to cancel an order should contact:
Support@caspinelle.com
as soon as possible.
Cancellation cannot be guaranteed once fulfilment or shipping has begun.
- RETURNS AND REFUNDS
Returns and refunds are governed by our Returns & Refunds Policy.
Customers should review that policy before submitting a return request.
- PROMOTIONS AND DISCOUNTS
Promotional offers may be subject to:
- Start and end dates
- Product exclusions
- Minimum purchase requirements
- Geographic restrictions
- One-use limitations
- Other conditions stated with the promotion
Promotions cannot necessarily be combined unless expressly stated otherwise.
- DISCOUNT CODES
Discount codes:
- Must be applied before checkout is completed
- May have expiration dates
- May apply only to selected products
- May be limited to one use per customer
- May be cancelled if obtained or used fraudulently
- INTELLECTUAL PROPERTY
Unless otherwise stated, website content associated with Caspinelle, including:
- Text
- Graphics
- Layout
- Logos
- Branding
- Original website design
- Other protected content
may be protected by applicable intellectual property laws.
Unauthorized reproduction or commercial use is prohibited to the extent permitted by law.
- CUSTOMER CONTENT
If customers submit reviews, comments, images or other content, they confirm that the content:
- Is lawful
- Does not infringe third-party rights
- Is not fraudulent or misleading
- Does not contain harmful material
- THIRD-PARTY SERVICES
Our website may rely on third-party services including:
- Hosting providers
- Payment processors
- Shipping carriers
- Analytics services
- Ecommerce infrastructure
We are not responsible for independent third-party services beyond the extent required by applicable law.
- WEBSITE AVAILABILITY
We aim to keep the website operational but do not guarantee uninterrupted availability.
We may temporarily restrict access for:
- Maintenance
- Security updates
- Technical issues
- Infrastructure changes
- Events outside our reasonable control
- DISCLAIMERS
To the extent permitted by applicable law, website information is provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees or rights that cannot legally be excluded.
- LIMITATION OF LIABILITY
To the extent permitted by applicable law, TAIMU LIMITED will not be liable for indirect, incidental or consequential losses arising from use of the website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
- FORCE MAJEURE
We will not be responsible for delay or failure caused by circumstances outside our reasonable control, which may include:
- Natural disasters
- Severe weather
- Carrier disruptions
- Labour disputes
- Government action
- Customs disruptions
- Infrastructure failures
- Cybersecurity incidents
- Public-health emergencies
- Other comparable events
- CONSUMER RIGHTS
These Terms are not intended to restrict any mandatory consumer rights available under applicable law.
If any provision conflicts with a mandatory consumer-protection requirement, the mandatory legal requirement will prevail to the extent of the conflict.
- GOVERNING LAW
These Terms are governed by the laws applicable to TAIMU LIMITED and the relevant transaction, subject to any mandatory consumer rights or jurisdictional protections that apply to the customer.
Nothing in this provision deprives a consumer of mandatory protections available under the laws applicable to them.
- SEVERABILITY
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
- CHANGES TO THESE TERMS
We may update these Terms from time to time.
Updated Terms will be published on this page together with the revised “Last Updated” date.
- CONTACT
Caspinelle
Operated by TAIMU LIMITED
Email:
Support@caspinelle.com
Website:
https://caspinelle.com/
Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong