Last Updated: September 17, 2026

Caspinelle is committed to maintaining transparent business information and providing customers, payment partners and other relevant parties with clear information regarding the operation of our website.

  1. BUSINESS OPERATOR

Brand:
Caspinelle

Website:
https://caspinelle.com/

Legal Entity:
TAIMU LIMITED

Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong

Customer Support:
Support@caspinelle.com

  1. BUSINESS ACTIVITY

Caspinelle operates an ecommerce website offering women’s fashion and related apparel products.

Our website may offer categories including:

  • Tops and shirts
  • Knitwear
  • Dresses
  • Skirts
  • Trousers
  • Denim
  • Jackets and outerwear
  • Seasonal clothing
  • Selected fashion accessories

Available product categories may change over time.

  1. PRODUCT INFORMATION

We aim to provide customers with clear information regarding products available for purchase.

Where applicable, product pages may contain information including:

  • Product name
  • Product images
  • Price
  • Available variations
  • Size options
  • Materials
  • Product description
  • Care information
  • Stock availability

Customers are encouraged to review the relevant product page carefully before making a purchase.

  1. PRICING TRANSPARENCY

Product prices are displayed before checkout.

Any applicable:

  • Shipping charges
  • Discounts
  • Promotional adjustments
  • Taxes collected through checkout

will be presented where applicable before the customer completes the transaction.

International customs duties or import charges may apply separately depending on the destination.

  1. PAYMENT PROCESSING

Payments are processed using payment methods available through our checkout system.

Payment processing may involve regulated or independent third-party payment providers.

For security purposes, payment providers may perform:

  • Transaction authorization
  • Fraud screening
  • Identity or address verification
  • Risk assessment
  • Other legally required checks

Caspinelle does not necessarily receive or retain complete payment-card credentials.

  1. ORDER RECORDS

We maintain reasonable records relating to ecommerce transactions, which may include:

  • Order numbers
  • Products purchased
  • Transaction status
  • Delivery information
  • Refund records
  • Customer support correspondence

Records may be retained where necessary for:

  • Order fulfilment
  • Customer support
  • Accounting
  • Tax obligations
  • Fraud prevention
  • Dispute resolution
  • Legal compliance
  1. ORDER FULFILMENT

Orders may be fulfilled using internal operations and/or third-party fulfilment and logistics service providers.

Relevant customer information may be shared with such providers only as reasonably necessary to process and deliver an order.

  1. SHIPPING TRANSPARENCY

Estimated processing and delivery times are disclosed in our Shipping & Delivery Policy.

Delivery estimates may vary depending on:

  • Destination
  • Carrier
  • Customs procedures
  • Local postal conditions
  • External events

Customers can review our complete shipping terms at:

Shipping & Delivery Policy

  1. RETURNS AND REFUNDS

Eligible customers may request returns in accordance with our Returns & Refunds Policy.

The policy explains:

  • Return eligibility
  • Return period
  • Required product condition
  • Return authorization
  • Refund processing
  • Damaged or incorrect products
  1. CUSTOMER SUPPORT

Customers can contact Caspinelle regarding:

  • Orders
  • Products
  • Shipping
  • Returns
  • Refunds
  • Payment-related order issues
  • Privacy matters
  • General enquiries

Customer Support Email:

Support@caspinelle.com

We aim to respond to ordinary customer enquiries within approximately 1–2 business days.

  1. BUSINESS ADDRESS AND RETURN ADDRESS

The registered business address of TAIMU LIMITED is:

Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong

This registered address is not necessarily a customer-facing retail location or return-processing warehouse.

Customers should not send returns to the registered address unless specifically instructed by our customer support team.

  1. PRIVACY AND DATA PROTECTION

We take reasonable measures to manage personal information responsibly.

Personal information may be processed for purposes including:

  • Order processing
  • Payment administration
  • Delivery
  • Customer support
  • Fraud prevention
  • Legal compliance
  • Website operation

Further details are available in our Privacy Policy.

  1. WEBSITE SECURITY

Reasonable technical and organizational measures may be used to protect website and transaction information.

Our website may use technologies including:

  • HTTPS encryption
  • Ecommerce security controls
  • Payment-provider security systems
  • Access controls
  • Fraud-prevention mechanisms

No online system can guarantee absolute security.

  1. FRAUD PREVENTION

We reserve the right to review transactions that reasonably appear to present:

  • Fraud risk
  • Unauthorized payment activity
  • Inconsistent order information
  • Abuse of promotions
  • Other suspicious circumstances

An order may be delayed or cancelled where reasonably necessary to protect customers, payment partners or the business.

  1. SANCTIONS AND TRADE RESTRICTIONS

Caspinelle does not intentionally provide goods or services in violation of applicable sanctions, trade restrictions, export controls or other applicable legal requirements.

Shipping availability may therefore be restricted for certain countries, territories or transactions.

  1. CONSUMER TRANSPARENCY

We aim to provide customers with access to key information before purchase, including:

  • Product description
  • Product price
  • Delivery information
  • Return conditions
  • Business identity
  • Customer support contact information
  1. PROHIBITED ACTIVITIES

Customers must not knowingly use our website for:

  • Fraudulent purchases
  • Unauthorized payment transactions
  • Money laundering
  • Sanctions evasion
  • Resale activities that violate applicable law
  • Other unlawful activities
  1. INTELLECTUAL PROPERTY

Caspinelle branding, website content and original materials may be protected by applicable intellectual-property laws.

Third-party rights remain the property of their respective owners.

  1. COMPLIANCE ENQUIRIES

For business, compliance or verification enquiries, contact:

Support@caspinelle.com

Please identify the nature of the enquiry clearly so that it can be reviewed appropriately.

  1. LEGAL ENTITY INFORMATION

TAIMU LIMITED

Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong

Brand:
Caspinelle

Website:
https://caspinelle.com/

Email:
Support@caspinelle.com