Last Updated: September 9, 2026

This Shipping & Delivery Policy explains how orders placed through Caspinelle are processed, dispatched and delivered.

Caspinelle is operated by TAIMU LIMITED.

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Processing time refers to the period required to verify, prepare and arrange an order for shipment. It does not include the time required for the carrier to deliver the parcel after dispatch.

Orders placed on weekends, public holidays or during periods of unusually high demand may require additional processing time.

If additional information is required to process an order, we may contact the customer using the email address provided during checkout.

  1. ESTIMATED DELIVERY TIMES

Estimated delivery times vary according to the destination, selected shipping service, carrier operations and local delivery conditions.

Our standard estimated delivery times are:

United States
5–10 business days after dispatch

Canada
7–12 business days after dispatch

United Kingdom
5–10 business days after dispatch

European Union
6–12 business days after dispatch

Australia and New Zealand
7–12 business days after dispatch

Other Supported International Destinations
8–15 business days after dispatch

These delivery periods are estimates and are not guaranteed delivery dates.

Actual delivery times may be affected by factors including:

  • Customs processing
  • Carrier disruptions
  • Public holidays
  • Severe weather
  • Remote delivery locations
  • Incorrect or incomplete delivery information
  • Local postal delays
  • Events outside our reasonable control
  1. SHIPPING CHARGES

Applicable shipping charges are displayed at checkout before an order is submitted.

Shipping charges may vary depending on:

  • Delivery destination
  • Order value
  • Parcel weight or size
  • Shipping method
  • Promotional shipping offers

Any free-shipping promotion may be subject to minimum purchase requirements, geographic limitations or other conditions stated at the time of purchase.

  1. SHIPPING DESTINATIONS

Caspinelle ships only to destinations currently supported by our checkout system and available carriers.

We do not intentionally provide shipping services to destinations prohibited or restricted under applicable sanctions, export controls, carrier restrictions or other legal requirements.

The list of available countries and regions shown during checkout represents the destinations currently supported by our store.

  1. ORDER CONFIRMATION

After an order is successfully submitted, customers should receive an order confirmation using the email address entered during checkout.

Customers are responsible for ensuring that the email address and shipping information provided are accurate.

If you do not receive an order confirmation, please check your spam or junk folder before contacting customer support.

  1. SHIPPING CONFIRMATION AND TRACKING

Where tracking is available, a shipping confirmation containing tracking information will be sent after the order has been dispatched.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier’s system.

Carrier tracking information is provided for convenience and may occasionally be delayed or incomplete.

  1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review the following details carefully before submitting an order:

  • Recipient name
  • Street address
  • Apartment, unit or suite number where applicable
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact telephone number where requested

If an address correction is required, please contact:

Support@caspinelle.com

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.

  1. FAILED DELIVERY

If delivery cannot be completed because of:

  • An incorrect or incomplete address
  • Repeated unsuccessful delivery attempts
  • Failure to collect a parcel
  • Refusal of delivery
  • Other circumstances attributable to the recipient

the parcel may be returned to the sender or another processing facility.

Additional shipping charges may apply if the customer requests re-delivery.

  1. CUSTOMS, DUTIES AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and remain the responsibility of the recipient.

Caspinelle does not control customs assessments or clearance procedures.

Customers are responsible for understanding any applicable import requirements in their destination.

  1. CUSTOMS DELAYS

Customs authorities may occasionally hold a parcel for inspection or request additional information.

Such delays are outside our direct control.

Where appropriate, customers may be required to cooperate with the carrier or local customs authority to complete delivery.

  1. DELAYED SHIPMENTS

If tracking information has not updated for an extended period, please contact:

Support@caspinelle.com

Please include your order number when contacting us.

We may review available tracking information and, where appropriate, contact the carrier or fulfilment provider to investigate.

  1. LOST PARCELS

If a parcel appears to be lost in transit, please contact us within a reasonable period after the expected delivery date.

We may require reasonable time to investigate the matter with the relevant carrier.

Where the parcel is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

  1. DAMAGED PARCELS

If an order arrives with visible shipping damage, please contact us promptly at:

Support@caspinelle.com

Please provide:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • A brief explanation of the issue

This information allows us to review the matter efficiently.

  1. PARTIAL SHIPMENTS

In some circumstances, an order containing multiple products may be shipped in more than one parcel.

When this occurs, parcels may arrive on different dates.

Additional shipping charges will not be imposed solely because we elect to split an order into multiple shipments.

  1. DELIVERY CONFIRMATION

A parcel may be considered delivered where the carrier records delivery to:

  • The delivery address
  • An authorized recipient
  • A designated safe location
  • A reception, mailroom or concierge area
  • Another location authorized by the recipient

If tracking shows a parcel as delivered but you cannot locate it, please first check with household members, neighbours, reception areas and the carrier before contacting us.

  1. CONTACT

For shipping and delivery enquiries:

Caspinelle
Operated by TAIMU LIMITED

Email:
Support@caspinelle.com

Website:
https://caspinelle.com/

Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong