Last Updated: September 9, 2026
This Privacy Policy explains how TAIMU LIMITED, operating the Caspinelle website at https://caspinelle.com/, collects, uses, stores and otherwise processes personal information when you visit our website, place an order or communicate with us.
- WHO WE ARE
Caspinelle is operated by:
TAIMU LIMITED
Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong
Website:
https://caspinelle.com/
Privacy and Customer Support Contact:
Support@caspinelle.com
- INFORMATION WE MAY COLLECT
Depending on how you interact with our website, we may collect information including:
Identity Information
- Name
- Billing name
- Shipping recipient name
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Products ordered
- Order value
- Order number
- Shipping method
- Return and refund history
- Customer service communications
Payment-Related Information
Payments may be processed through third-party payment service providers.
We may receive payment-related transaction information such as:
- Payment status
- Transaction reference
- Payment method type
- Limited card-related information where supplied by the payment provider
We do not necessarily receive or store complete payment-card credentials.
Technical Information
When you access our website, technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Referring URL
- Pages visited
- Approximate geographic information derived from IP address
- Cookie and similar technology identifiers
Communication Information
If you contact us, we may retain:
- Email correspondence
- Support requests
- Complaint information
- Return enquiries
- Other communications necessary to manage the relationship
- HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business and operational purposes including:
- Processing customer orders
- Confirming transactions
- Arranging delivery
- Providing tracking information
- Managing returns and refunds
- Responding to customer enquiries
- Preventing fraudulent or unauthorized transactions
- Maintaining account and transaction records
- Improving website performance
- Analysing website usage
- Providing requested customer services
- Complying with applicable legal and regulatory obligations
- Establishing, exercising or defending legal claims
- Sending marketing communications where permitted and appropriate
- LEGAL BASES WHERE APPLICABLE
Depending on the jurisdiction and circumstances, personal information may be processed on one or more of the following bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate business interests
- Consent
- Establishment, exercise or defence of legal rights
Where consent is relied upon, you may generally withdraw that consent subject to applicable law.
- ORDER PROCESSING
Information submitted during checkout may be used to:
- Verify order details
- Process payment
- Detect potential fraud
- Arrange fulfilment
- Arrange delivery
- Contact customers regarding order issues
- Process cancellations, returns or refunds
- PAYMENT SERVICE PROVIDERS
Payment transactions may be processed by independent payment service providers.
These providers may collect and process information in accordance with their own privacy policies and legal obligations.
Caspinelle does not control all data-processing activities undertaken independently by payment providers.
- SHIPPING AND FULFILMENT PROVIDERS
Where necessary to fulfil an order, relevant customer information may be shared with:
- Warehousing providers
- Fulfilment providers
- Postal operators
- Courier companies
- Logistics providers
- Customs-related service providers
Only information reasonably necessary for fulfilment and delivery should be provided.
- WEBSITE SERVICE PROVIDERS
We may use third-party service providers to support website operations, including:
- Website hosting
- Ecommerce functionality
- Analytics
- Security
- Email delivery
- Customer support
- Fraud prevention
- Payment processing
These providers may process information on our behalf or independently, depending on the service and contractual arrangement.
- COOKIES AND SIMILAR TECHNOLOGIES
Caspinelle may use cookies and similar technologies to:
- Maintain website functionality
- Remember shopping-cart contents
- Remember user preferences
- Support checkout
- Improve security
- Analyse website usage
- Measure website performance
- Support advertising or marketing where permitted
Certain cookies may be necessary for the website to function correctly.
Where required by applicable law, non-essential cookies may be subject to user consent.
- ANALYTICS
We may use analytics technologies to understand how customers use our website.
Analytics information may include:
- Pages viewed
- Session duration
- Device information
- Traffic source
- General geographic location
- Interaction patterns
This information helps us improve website usability, performance and customer experience.
- MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send customers information regarding:
- New products
- Promotions
- Collections
- Offers
- Brand updates
Recipients may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting:
Support@caspinelle.com
Transactional messages relating to an existing order are not considered marketing messages and may still be sent where necessary.
- DATA SHARING
We do not sell personal information in the ordinary meaning of selling customer information for monetary consideration.
Personal information may nevertheless be disclosed where reasonably necessary to:
- Provide purchased services
- Operate the website
- Process payments
- Fulfil orders
- Prevent fraud
- Comply with law
- Protect legal rights
- Complete a legitimate corporate restructuring or business transaction
- INTERNATIONAL DATA TRANSFERS
Because we operate an international ecommerce business and use service providers that may be located in different jurisdictions, personal information may be processed or stored outside the customer’s country of residence.
Where required, reasonable safeguards may be used to protect personal information transferred internationally.
- DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Order fulfilment
- Customer service
- Accounting
- Tax compliance
- Fraud prevention
- Dispute resolution
- Legal compliance
- Recordkeeping
Retention periods may vary depending on the type of information and applicable legal obligations.
- INFORMATION SECURITY
We take reasonable administrative, technical and organizational measures designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Unauthorized disclosure
- Alteration
- Destruction
However, no internet-based system can be guaranteed to be completely secure.
- CUSTOMER RIGHTS
Depending on the jurisdiction in which you reside, you may have certain rights in relation to personal information, which may include the right to:
- Request access
- Request correction
- Request deletion
- Object to certain processing
- Request restriction
- Request data portability
- Withdraw consent
- Opt out of certain marketing activities
- Lodge a complaint with an appropriate regulatory authority
These rights may be subject to legal limitations or exceptions.
- PRIVACY REQUESTS
To submit a privacy-related request, contact:
Support@caspinelle.com
We may need to verify your identity before completing certain requests in order to protect customer information.
- CHILDREN
Our website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information improperly, please contact us.
- THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of independent third-party websites.
Customers should review the relevant third party’s privacy policy before submitting personal information.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our business
- Website functionality
- Service providers
- Legal requirements
- Privacy practices
The revised policy will be published on this page with an updated revision date.
- CONTACT
For privacy enquiries:
TAIMU LIMITED
Caspinelle
Email:
Support@caspinelle.com
Website:
https://caspinelle.com/
Registered Address:
Room 2502C, 25/F,
148 Electric Road,
North Point,
Hong Kong