Last updated: September 12, 2026
Please read these Terms & Conditions carefully before using Caspinelle. They form part of the agreement between you and TAIMU LIMITED when you browse or purchase from the website.
1. ABOUT THESE TERMS
These Terms & Conditions govern your use of https://caspinelle.com/ and purchases made through Caspinelle. By accessing the website, creating an account, placing an order or otherwise using our services, you agree to these Terms.
2. ELIGIBILITY
You must have legal capacity to enter into a binding contract in your place of residence. If you are under the age of legal majority, you may use the website only with the involvement of a parent or legal guardian.
3. WEBSITE USE
You may use this website only for lawful personal shopping and information purposes. You must not interfere with the website, attempt unauthorized access, introduce malicious code, abuse website functions, or use the service for fraudulent or unlawful activity.
4. PRODUCT INFORMATION
We aim to present product descriptions, measurements, colors, materials and images as accurately as reasonably possible. Display settings, lighting and production variations may cause minor differences from what appears on screen.
5. SIZING AND FIT
Size information is provided as general guidance. Measurements and fit may vary by style, construction and fabric. Please review the relevant product description and Size Guide before ordering.
6. PRODUCT AVAILABILITY
All products are subject to availability. If an item becomes unavailable after an order is submitted, we may cancel the affected item and refund the amount paid for it.
7. PRICING
Prices are shown in the currency displayed on the website. Prices may change before an order is accepted. If an obvious pricing or listing error is identified, we may contact you for instructions or cancel the affected item and issue a refund.
8. TAXES AND DUTIES
Taxes may be charged where required by law. For international orders, import duties, customs charges, brokerage fees or local taxes may be assessed by the destination country and are the recipient’s responsibility unless expressly stated otherwise at checkout.
9. PROMOTIONS AND DISCOUNTS
Promotions, discount codes and special offers are subject to their stated terms, availability and expiry dates. Unless specifically stated, promotions cannot be combined and have no cash value.
10. ORDER PLACEMENT
Submitting an order is an offer to purchase. An automated order acknowledgement confirms receipt of the order but does not by itself mean that the order has been accepted.
11. ORDER ACCEPTANCE
An order is accepted when we confirm acceptance or begin fulfillment, whichever occurs first. We may refuse or cancel an order where reasonably necessary, including for stock issues, payment failure, suspected fraud, obvious errors or legal restrictions.
12. PAYMENT
Payment must be made using an available payment method at checkout. By submitting payment details, you confirm that you are authorized to use the selected method.
13. PAYMENT AUTHORIZATION AND SECURITY
Payments may be subject to authorization, fraud screening and security checks. We may request reasonable verification where needed to protect customers and the business from unauthorized transactions.
14. ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you wish to change or cancel an order. We cannot guarantee changes once processing or fulfillment has begun. Any approved cancellation refund will be returned to the original payment method.
15. SHIPPING AND DELIVERY
Shipping options, processing estimates and destination-specific delivery information are described on our Shipping & Delivery page. Delivery dates are estimates unless expressly stated otherwise.
16. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect, incomplete or inaccessible address may be charged where permitted by law.
17. DELIVERY DELAYS
Delivery may be delayed by customs, carriers, weather, peak periods, public holidays, address issues or other circumstances outside our reasonable control. We will provide reasonable support but cannot guarantee carrier transit times.
18. RISK AND TITLE
Risk in the goods transfers to you when the order is delivered to you or a person you designate, subject to mandatory consumer law. Title passes when full payment has been received and the goods have been delivered, to the extent permitted by law.
19. RETURNS AND REFUNDS
Returns and refunds are governed by our Returns & Refunds Policy. Nothing in that policy limits any non-waivable rights you may have under applicable consumer law.
20. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If an item arrives defective, damaged or materially different from what you ordered, contact us promptly with your order details and supporting photographs where appropriate. We will assess the matter and provide an appropriate remedy.
21. INTELLECTUAL PROPERTY
Website content, including text, graphics, logos, layout, photography and design elements, is owned by or licensed to Caspinelle or its licensors and is protected by applicable intellectual property laws.
22. LIMITED WEBSITE LICENSE
We grant you a limited, revocable, non-exclusive and non-transferable right to access the website for personal use. Website content may not be commercially reproduced, modified, distributed or republished without prior written permission unless permitted by law.
23. USER CONTENT AND REVIEWS
If you submit reviews, messages, photographs or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive, infringing or harmful. We may moderate or remove content where appropriate.
24. THIRD-PARTY SERVICES
The website may use or link to third-party services, including payment, analytics, delivery and social platforms. Those services may be governed by their own terms and privacy practices.
25. ACCOUNTS AND PASSWORDS
If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account. Notify us promptly if you suspect unauthorized access.
26. PROHIBITED ACTIVITIES
You must not use the website for fraud, money laundering, sanctions evasion, infringement, abusive chargeback activity, malicious interference or any activity prohibited by applicable law.
27. DISCLAIMER
The website is provided on an ‘as available’ basis. To the maximum extent permitted by law, we do not guarantee uninterrupted access, error-free operation or that all information will always be complete or current. Mandatory consumer guarantees remain unaffected.
28. LIMITATION OF LIABILITY
To the maximum extent permitted by law, TAIMU LIMITED will not be liable for indirect, incidental, special or consequential losses arising from use of the website or a purchase. Nothing in these Terms excludes liability that cannot legally be excluded.
29. INDEMNITY
Where permitted by law, you are responsible for losses reasonably arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.
30. CONSUMER RIGHTS AND GOVERNING LAW
These Terms are governed by the laws of Hong Kong SAR, without limiting mandatory consumer protections that apply in your country or region. Where mandatory local law provides stronger rights, those rights will apply.
31. CHANGES AND CONTACT
We may update these Terms from time to time. The version posted on this page applies from its stated update date. Questions may be sent to support@caspinelle.com.
Operator: TAIMU LIMITED
Registered address: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Website: https://caspinelle.com/
Email: support@caspinelle.com