Last updated: September 22, 2026
This page explains the categories of personal information we handle and the purposes for which that information may be used.
1. ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how TAIMU LIMITED, operating Caspinelle, collects, uses, stores and shares personal information when you visit https://caspinelle.com/, place an order, contact us or otherwise interact with our services.
2. INFORMATION YOU PROVIDE
We may collect information you provide directly, including your name, billing and delivery address, email address, telephone number, account details, order information, return requests and customer service communications.
3. PAYMENT INFORMATION
Payments may be processed by third-party payment providers. We generally do not receive or store complete card numbers. We may receive transaction identifiers, payment status, billing details and limited payment-related information needed to manage orders and prevent fraud.
4. INFORMATION COLLECTED AUTOMATICALLY
When you use the website, we may automatically collect information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate network-derived location, timestamps and website interaction data.
5. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, pixels, local storage and similar technologies to keep the website functioning, remember preferences, understand site performance, support security and, where permitted, measure marketing effectiveness.
6. HOW WE USE PERSONAL INFORMATION
We use personal information to process orders, arrange delivery, provide customer support, manage returns, operate accounts, improve the website, maintain security, prevent fraud, comply with law and communicate service-related information.
7. LEGAL BASES
Where applicable privacy law requires a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, consent, or another lawful basis recognized in the relevant jurisdiction.
8. ORDER FULFILMENT AND LOGISTICS
We may share necessary order information with warehouses, fulfillment providers, carriers, customs intermediaries and other service providers involved in delivering your purchase.
9. PAYMENT SERVICE PROVIDERS
Payment service providers may process personal and financial information under their own privacy terms. We share only the information reasonably necessary to process or verify transactions.
10. SERVICE PROVIDERS
We may use providers for hosting, security, analytics, customer support, email, fraud prevention and technical services. Providers are expected to process information only as permitted by contract and applicable law.
11. FRAUD PREVENTION AND SECURITY
We may use account, device, transaction and network information to identify suspicious activity, protect customers, secure the website and reduce unauthorized payments or abuse.
12. MARKETING COMMUNICATIONS
Where permitted, we may send marketing communications if you have subscribed or otherwise provided valid consent. You can unsubscribe using the link in the message or by contacting us. Service messages relating to an order are not marketing communications.
13. DISCLOSURES REQUIRED BY LAW
We may disclose information where reasonably necessary to comply with law, court orders, regulatory requests, enforce legal rights, investigate fraud, or protect the rights and safety of customers, the business or others.
14. INTERNATIONAL DATA TRANSFERS
Because we operate an international website and use service providers in different locations, personal information may be processed outside your country. Where required, we use legally recognized safeguards for international transfers.
15. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order administration, accounting, dispute resolution, fraud prevention and legal compliance.
16. DATA SECURITY
We use reasonable administrative, technical and organizational measures designed to protect personal information. No method of online transmission or storage is completely secure, so absolute security cannot be guaranteed.
17. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or information about how personal data is used. Rights may be subject to legal exceptions.
18. CHILDREN’S PRIVACY
Our website is not intended to knowingly collect personal information from children below the age at which parental consent is required under applicable law. If you believe a child has provided personal information improperly, contact us.
19. THIRD-PARTY LINKS
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for services we do not control.
20. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised version will be posted on this page with an updated date.
21. CONTACT AND PRIVACY REQUESTS
To ask a privacy question or exercise an applicable privacy right, contact support@caspinelle.com. We may need to verify your identity before completing certain requests.
Operator: TAIMU LIMITED
Registered address: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Website: https://caspinelle.com/
Email: support@caspinelle.com