Last updated: September 22, 2026
This page provides core business, operational and compliance information for customers and service providers reviewing Caspinelle.
1. BUSINESS OPERATOR
Caspinelle is operated by TAIMU LIMITED.
2. REGISTERED BUSINESS ADDRESS
Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong.
3. WEBSITE AND CONTACT DETAILS
Website: https://caspinelle.com/ | Email: support@caspinelle.com.
4. BUSINESS ACTIVITY
Caspinelle operates an online retail business offering fashion and apparel products to customers through its website.
5. PRODUCT INFORMATION STANDARDS
We aim to provide clear product titles, descriptions, material information, sizing guidance, prices and representative product images. Customers should follow product-specific care and sizing information supplied with each item.
6. PRICING AND PAYMENT TRANSPARENCY
Prices are displayed before checkout. Applicable taxes, shipping charges and other order-level charges are shown during checkout where technically and legally required. Payment is processed through available third-party payment channels.
7. ORDER FULFILMENT
Orders are processed after payment authorization and relevant security checks. Fulfillment may be carried out directly by the business or through contracted logistics and fulfillment providers.
8. SHIPPING AND DELIVERY
Shipping availability, estimated delivery periods and destination restrictions are described on the Shipping & Delivery page. International delivery may be affected by customs, local import procedures and carrier conditions.
9. RETURNS AND REFUNDS
Eligible returns, cancellations and refunds are handled under the Returns & Refunds Policy and applicable consumer protection laws.
10. CUSTOMER SUPPORT
Customer support is available by email at support@caspinelle.com. Customers should include their order number when contacting us about an existing purchase.
11. CONSUMER PROTECTION
We aim to comply with mandatory consumer protection requirements applicable to transactions we offer. Nothing in our website policies is intended to waive rights that cannot lawfully be excluded.
12. PRIVACY AND DATA PROTECTION
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements. We limit collection and use to legitimate business, contractual, security and legal purposes.
13. PAYMENT SECURITY
Payment transactions may be subject to encryption, payment-provider controls, authentication and fraud-screening procedures. Customers should not send payment card details by ordinary email.
14. FRAUD PREVENTION
We may review orders for unusual or suspicious activity and may request reasonable verification, delay fulfillment, refuse a transaction, or cancel an order where necessary to protect customers, payment systems and the business.
15. SANCTIONS AND RESTRICTED TRANSACTIONS
We do not knowingly process transactions prohibited by applicable sanctions, export controls, trade restrictions or other binding legal requirements. Availability of products, payment or delivery may therefore vary by destination.
16. PROHIBITED ACTIVITIES
The website must not be used for fraudulent purchases, unauthorized payment activity, money laundering, sanctions evasion, infringement, abusive conduct, malicious interference or any other unlawful purpose.
17. INTELLECTUAL PROPERTY
Caspinelle branding, website content, photography, graphics, copy and layout are protected by intellectual property rights owned by or licensed to the business. Unauthorized commercial reproduction or use is prohibited.
18. THIRD-PARTY PROVIDERS
We may use third-party providers for payment processing, hosting, communications, analytics, logistics, fulfillment and technical services. These providers are responsible for their own regulated activities and independent legal obligations where applicable.
19. POLICY ACCESSIBILITY AND UPDATES
Our principal customer-facing policies are made available through the website footer or relevant checkout and account pages. We may update policies where operational or legal requirements change.
20. COMPLIANCE CONTACT
Questions concerning business information, compliance, policies or customer protection may be sent to support@caspinelle.com.
Operator: TAIMU LIMITED
Registered address: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Website: https://caspinelle.com/
Email: support@caspinelle.com