Last updated: September 22, 2026

This policy forms part of the customer information provided by Caspinelle, operated by TAIMU LIMITED. Please review it before placing an order.

1. SCOPE

This Shipping & Delivery Policy applies to orders placed through Caspinelle at https://caspinelle.com/. It explains how shipping options, delivery estimates, tracking, address issues and delivery-related problems are handled.

2. ORDER PROCESSING

Orders are reviewed after payment authorization and any required security checks. Processing time may vary depending on order volume, product availability, verification requirements, weekends and public holidays.

3. SHIPPING DESTINATIONS

Available shipping destinations are determined by the options shown during checkout. We may restrict or suspend shipping to particular countries, regions or addresses where delivery is unavailable, operationally impractical, or prohibited by applicable law.

4. SHIPPING METHODS

Available shipping methods are displayed at checkout based on the destination and order details. The availability of a particular carrier or service level may vary by location.

5. SHIPPING COSTS

Shipping charges, where applicable, are shown during checkout before the order is submitted. Charges may vary according to destination, shipment size, service level and other carrier-related factors.

6. DELIVERY ESTIMATES

Any delivery timeframe displayed at checkout, in an order confirmation, or in a shipping notification is an estimate rather than a guaranteed delivery date unless expressly stated otherwise. Carrier transit times may change after dispatch.

7. DISPATCH CONFIRMATION

When shipment information becomes available, we may send a dispatch or shipping confirmation to the email address associated with the order. A dispatch notification may include a tracking number or carrier link where tracking is supported.

8. TRACKING

Tracking availability depends on the shipping method and carrier. Tracking information may take time to become active after a label is created or a parcel is handed to the carrier.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. Please review the address carefully before submitting an order. If an address correction is requested after processing has begun, we cannot guarantee that the change can be completed.

10. FAILED OR MISSED DELIVERY

If delivery cannot be completed, the carrier may attempt redelivery, hold the parcel at a collection location, request additional information, or return the parcel to the sender. Customers should follow the instructions provided by the carrier where applicable.

11. REFUSED OR UNCLAIMED SHIPMENTS

If a parcel is refused, remains unclaimed, or is returned because of an incorrect or incomplete address, additional carrier, return, customs or re-delivery costs may apply where permitted by law.

12. CUSTOMS, DUTIES AND IMPORT CHARGES

International shipments may be subject to customs clearance, import duties, taxes, brokerage fees or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.

13. CUSTOMS DELAYS

Customs authorities may inspect or hold international shipments. Customs processing times are outside our direct control and may extend the overall delivery period.

14. DELIVERY DELAYS

Delivery may be affected by carrier disruption, customs procedures, severe weather, peak periods, public holidays, transportation interruptions, incorrect address information, security reviews or other circumstances outside our reasonable control.

15. LOST OR MISSING SHIPMENTS

If tracking shows no meaningful movement for an extended period, or if a parcel appears to be missing, contact us at support@caspinelle.com with your order number. We will review the available shipment information and, where appropriate, raise an inquiry with the carrier.

16. DAMAGED SHIPMENTS

If a parcel arrives visibly damaged, retain the packaging where possible and contact support@caspinelle.com promptly with your order number and clear photographs of the parcel and affected item. Delivery damage claims will be reviewed in accordance with applicable law and our Returns & Refunds Policy.

17. PARTIAL SHIPMENTS

An order may occasionally be fulfilled in more than one shipment. Where this occurs, tracking information may be issued separately for each parcel. The order total will not be increased merely because the order is split into multiple shipments.

18. CONTACT

For questions about shipping, tracking, delivery status or a delivery-related issue, contact support@caspinelle.com. Please include your order number and the email address used when placing the order so we can identify the purchase efficiently.

Operator: TAIMU LIMITED
Registered address: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Website: https://caspinelle.com/
Email: support@caspinelle.com